Frequently Asked Questions
What is Ecofurry Mart?
Ecofurry Mart is a sustainable online store offering eco-friendly pet products and essentials designed with care for your furry companions and the planet.
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
Free and Standard shipping: 7–12 business days. Express shipping: 5–9 business days. Free shipping applies on all orders equal or over $100.
Do you offer free shipping?
Yes, on all orders equal or over $100.
What is your return policy?
Returns are accepted within 30 days. Refunds are issued within 14 days after return is received.
How can I track my order?
Use our Order Tracking Page after receiving your tracking link.
Do you offer wholesale orders?
Yes. Email us at support@ecofurrymart.com for custom pricing and info.
How can I contact you?
Email: support@ecofurrymart.com | Phone: +1 (402) 268-1699 | Live chat available on site.